Articles - Seminars - White papers - Presentations - Announcements

Feel free to reprint any of these articles. Please reference the source:
The Customer Experience Company at www.itsaboutretention.com
.

Sep. 13, 2004

Customer experience secrets from Ste. Anne’s spa

published in PR Canada

Jul. 19, 2004

Get that investment statement working harder!

published in PR Canada

Jun. 18, 2004

How much do you love us today?

published in PR Canada

Jun. 18, 2004

Using Plain Language

published in NewPath Nexus, New Path Consulting

May 25, 2004

Is customer service dead?

published in PR Canada

Apr. 26, 2004

Measuring your customer experience program

published in PR Canada

Mar. 29, 2004

Ten ways to make your website “stickier”

published in PR Canada

Mar. 1, 2004

Bad experiences poison customer relationships

published in PR Canada

Jan. 12, 2004

I really hate it when you…

published in PR Canada

Dec. 1, 2003

The real reason customers leave

published in PR Canada

Nov. 3, 2003

Ten ways to make your customers love you

published in PR Canada

Sep. 29, 2003

When viral isn’t good

published in PR Canada

Sep. 2, 2003

The importance of emotion, part 2

published in PR Canada

Aug. 5, 2003

The importance of emotion, part 1

published in PR Canada

Jul. 7, 2003

Using Plain Language

published in PR Canada

Jun. 9, 2003

Ten Steps for Implementing Plain Language

published in PR Canada

May 12, 2003

Plain Language = Profit

published in PR Canada

May 2003

Why don’t you ask me for my opinion?

published in the Reporter, Markham Board of Trade

Apr. 14, 2003

Yes, Virginia, there is a VP of customer experience

published in PR Canada

Mar. 17, 2003

WOW Your Customers!

published in PR Canada

Mar. 2003

Canadians Search Online for Health Information

published in the Reporter, Markham Board of Trade

Feb. 17, 2003

Winning Lifelong Customers

published in PR Canada

Feb. 2003

Investing in Your Staff

published in the Reporter, Markham Board of Trade

Jan. 20, 2003

Everything Counts

published in PR Canada

Nov. 2002

Service with a smile…it’s time to speak up!

published in the Reporter, Markham Board of Trade

Oct. 2002

First impressions DO count!

published in the Reporter, Markham Board of Trade

Sep. 15, 2002

First impressions count – really!

published in PR Canada

Aug. 26, 2002

It’s all about the customers’ experience

published in PR Canada

May 2002

Getting more from your already stretched workforce

published in the Reporter, Markham Board of Trade

Seminars - White papers - Presentations - Announcements - Articles

Breakfast
Seminar

Start Your Day with a Bang! If you want your customers to feel so fantastic that they’re bursting to tell others about you, invite us for breakfast. Introducing a 45-minute breakfast seminar that’s invigorating, thought-provoking and inspiring. For more information, click here.

Lunch ‘n
Learn

Create Desire for your Brand. Work with us over three lunchtime sessions and we’ll unravel the new area of customer experience for your organization. Participants leave with ideas, strategies and techniques that will win a “Wow!” reaction from your customers. For more information, click here.

White papers - Presentations - Announcements - Articles - Seminars

May 20, 2004

A third customer experience white paper released called “Ten Ways to Make Your Web Site More Sticky”. To request a copy, click here.

Apr. 2, 2004

A second white paper on customer experience released called “Customer Experience: Improving Your Bottom Line By Delighting Your Customers”. To request a copy, click here.

Apr. 3, 2003

The Customer Experience Company releases its first white paper on customer experience called “Customer Experience: The Next Competitive Battleground”. To request a copy, click here.

Presentations - Announcements - Articles - Seminars - White papers

Jul. 12, 2004

Creating an exceptional customer experience…it’s all a matter of style

Presented to more than 80 business women in Markham, ON

Jul. 12, 2004

Start Your Day With A Bang! Breakfast Seminar

Seneca College, Richmond Hill Business Centre

May 28, 2004

We all know what customer experience is. Or do we?

New Path Consulting in Toronto, ON

Apr. 21, 2004

Customer Experience: Ten Ways to Make Your Web Site
More “Sticky”

Web seminar presented with WebEx

Mar. 22, 2004

Usability Evaluation course
(8 weeks)

Offered at the University of Toronto

Jan. 31, 2004

Usability – Test it!

Ontario Library Association SuperConference in Toronto, ON

Jan. 23, 2004

Pathways: Choosing the Right Path Toward Success (speech to University of Guelph and Humber College students and faculty)

Humber College in Toronto, ON

Jan. 21, 2004

Customer Experience: Improve Your Bottom Line by Delighting Your Customers

Web seminar presented with WebEx

Oct. 24, 2003

Start Your Day With A Bang! Breakfast Seminar

Seneca College, Richmond Hill Business Centre

Oct. 22, 2003

Professional Presence: It’s More Than Just The Right Clothes

Humber College in Toronto, ON

Oct. 20, 2003

Usability Evaluation course (8 weeks)

Offered at the University of Toronto

Oct. 9, 2003

Start Your Day With A Bang! Breakfast Seminar

RBC Royal Bank in Markham, ON

Jul. 14, 2003

Customer Experience: The Next Competitive Battleground

Seneca College, Richmond Hill Business Centre

Jun. 9, 2003

Customer Experience: Your Competitive Edge!

BizNet in Richmond Hill, ON

Apr. 16, 2003

Promoting Yourself

Digital Eve in Waterloo, ON

Apr. 10, 2003

Customer Care with Flair

Mac’s Convenience Stores Inc. in Toronto, ON

Apr. 8, 2003

Developing an E-learning Course: Lessons Learned

Society for Technical Communication, Toronto chapter

Apr. 4, 2003

Health Care in Crisis: A Plain Language, Web-based Solution

ABC Conference in Toronto, ON

Mar. 26, 2003

Customer Experience: The Next Competitive Battleground

Web seminar presented with PlaceWare, Inc.

Mar. 20, 2003

Of course we know what customer experience is, or do we?

Toronto region’s special interest group on Computer-Human Interaction (ToRCHI)

Mar. 19, 2003

Workshop presented to Scotiabank senior management about delivering on the corporate brand.

 

Feb. 17, 2003

Usability Evaluation course (8 weeks)

Offered at the University of Toronto

Feb. 11, 2003

Promoting Yourself

Society for Technical Communication, Toronto chapter

Sep. 27, 2002

Road to Recovery

Plain Language Association International (PLAIN) conference in Toronto, ON

Announcements - Articles - Seminars - White papers - Presentations

Sep. 13, 2004

2005 Customer Experience Study Tour announced. Join us as we go behind the scenes at Scotiabank, Saint Elizabeth Health Care, Krispy Kreme, King Edward hotel, BMW, Haldimand Hills Spa and others to learn how to deliver an exceptional customer experience and achieve bottom line results!

Oct. 16, 2003

The Customer Experience Company is proud to be a corporate sponsor of Illusions, a magic show organized by the York Region Fire Fighters Association. Illusions brings moments of magic to children from local hospitals as well as Big Brothers and Big Sisters organizations.

Oct. 9, 2003

Congratulations to Ida Mammone, Manager at the Esna Park branch of the Royal Bank for her “Getting to Know the Customer” program. And, thank you, Ida, for giving us the opportunity to share our customer experience message with your staff!

Aug. 29, 2003

The Customer Experience Company is recognized as an expert in the area of plain language communications. Click here to read the article in York Region Business Times.

Mar. 26, 2003

The Customer Experience Company presents a web seminar with PlaceWare, Inc., a Microsoft Company. More than 560 people registered for “Customer Experience: The Next Competitive Battleground”.

Mar. 15, 2003

The Canadian Journal of Cardiology (Vol. 19, No. 3) publishes an article about one of our projects, Home Care After a Heart Attack. The article, written by Dr. Wendy Young the project leader and researcher, mentions us as playing a key role in the development of a pathway for heart attack patients and healthcare workers.

Mar. 3, 2003

The Customer Experience Company launches a new Web site.

Jan. 29, 2003

Carolyn Watt & Associates Inc. forms “The Customer Experience Company” division.

Jan. 13, 2003

PR Canada, an electronic publication for communications and media professionals, announces Ruth-Anne Boyd, Business Development Director of CWA as a regular columnist. To see the announcement, click here.